Privacy Policy

1. PURPOSE

The purpose of this Privacy Policy is to be show Tax Pro Group Limited is committed to protecting the privacy and security of your personal information and is also used as part of our General Data Regulation (GDPR) obligations. This policy describes how and why we might collect, store, use, and/or share ('process') your information when you use (”user”) our services. This relates to all activities concerning your relationship with Tax Pro Group Limited and is not limited to the use of our website.

The Data Protection Legislation contains principles affecting not only personally identifiable information held on computers but also certain manual records containing personal data, for example associates, directors, employees, clients, or suppliers’ personnel files that form part of a structured filing system.

2. SCOPE

This Privacy Policy applies only to the actions of Tax Pro Group Limited and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For the purposes of the applicable Data Protection Laws, Tax Pro Group Limited is the "data controller". This means that Tax Pro Group Limited determines the purposes for which, and the manner in which, your Data is processed.

3. PURPOSE OF DATA COLLECTION

We only collect information that we know we will genuinely use and in accordance with the Data Protection Legislation. This includes, but not limited to:

  • information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views);
  • information relating to any transactions carried out between you and us on or in relation to this website, including information relating to the supply of our services;
  • information that you provide to us for the purpose of registering with us (including name, address, telephone number and any financial information);
  • information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters);
  • information required to complete our services that we will request directly from you, including your personal circumstances and information about your financial products and services; and
  • any other information that you choose to send to us

All personal data we hold is processed by our staff in the UK or India and is controlled by our internal Data Protection Officer (DPO). The Data Protection Officer {DPO} is responsible for ensuring that appropriate Privacy Notices exist and are appropriately published to enable all data subjects to be aware of these notices and their contents before data is collected. All content will be in plain language.

Our nominated representative for the purpose of the regulations is Ashleigh Sperring.

4. DATA USE

We process your data in line with GDPR principles, fairly and lawfully for the purpose of completing your Tax Rebate, this may include, but is not limited to:

  • To contact you, following your enquiry.
  • To reply to any questions, suggestions, issues or complaints you have contacted us about.
  • Make available our services to you.
  • Take payment from you or give you a refund.
  • For statistical analysis and to get feedback from you. For example, occasionally we may invite you to review a service you’ve used from us, and use your feedback to improve upon this. 
  • To power our security measures and services so you can safely access our website.
  • Help us understand more about you as a customer, the services you use, so we can serve you better.
  • Contact you about services from us.
  • To improve customer service and support your needs more efficiently.

All data used will be used in line with our Privacy Policy and legal obligations. 

5. DATA SHARING

We may share your Data with the following groups of people for the following reasons:

Our employees, agents and/or professional advisors - to obtain advice from professional advisers; relevant authorities - the collaboration with HMRC (His Majesties Revenue & Customs) to ensure correct taxation; in each case, in accordance with this Privacy Policy.

6. YOUR RIGHTS

6.1 Under the Data Protection Legislation, data subjects (you)  have the right to receive a copy of the personal data that the Company holds about them, subject to certain conditions. Including:

  • To be told by the Company whether and for what purpose personal data about them is being processed.  
  • To be given a description of the personal data concerned and the recipients to whom it is or may be disclosed.
  • To have communicated in an intelligible form the personal data concerned, and any information available to the Company as to the source of the data. 

If you wish to access a copy of any personal data being held about you, you may submit a request for this by contacting Tax Pro Group Limited on the details provided below. This is sometimes termed ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf where you consent for us to do so), we will provide it to you or them free of charge and aim to do so within 30 days from when your identity has been confirmed (subject to applicable exemptions).

We would ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information. If you would like to exercise this right, please contact us as set out below.


6.2 Right to Correction of Your Personal Information
If any of the personal information we hold about you is incomplete, inaccurate or out of date, you may ask us to correct or complete it, as applicable. If you would like to exercise this right, please contact us as set out below.

6.3 Right to Object to or Restrict Our Processing of Your Data
You have the right to object to us processing of your personal information, subject to certain conditions. This right applies where the processing of your personal data is necessary for our legitimate interests. You can ask us to restrict the processing of your personal data in certain circumstances.

You can also object to our processing of your personal data for direct marketing purposes. If you would like to exercise this right, please contact us as set out below.

6.4 Right to Erasure of Your Personal Information
Subject to certain conditions, you are entitled to have your personal data erased (also known as the “right to be forgotten”), e.g., where your personal data is no longer needed for the purposes, it was collected for, or where the relevant processing is unlawful.

6.5 Right to withdrawal of consent
Where our processing of your personal data is based on your consent you have the right to withdraw your consent at any time.

6.6 For more information about your privacy rights
​The Information Commissioner’s Office (ICO) regulates data protection and privacy matters in the UK. They make a lot of information accessible to consumers on their website and they ensure that the registered details of all data controllers such as us are available publicly. You can access them here https://ico.org.uk/for-the-public.

You can make a complaint to the ICO at any time about the way we use your information. However, we hope that you would consider raising any issue or complaint you have with us first. Your satisfaction is extremely important to us, and we will always do our very best to solve any problems you may have.

If you wish to raise a complaint on how we have handled your personal data, you can contact our Complaints Team who will investigate your concerns.

Tax Pro Complaints
Tax Pro, 3 Mary Ann Street, Birmingham, B3 1BG

Telephone: 0330 822 6040
Email: hello@taxpro.co.uk.

If you are dissatisfied with our response you can complain to the Information Commissioner's Office

Information Commissioner's Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113 (local rate) or 01625 545 745
Fax: 01625 524 510

7. DATA RETENTION

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request that the Data be deleted.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

8. LIABILITY & INDEMNITY

We will notify you if we need to use your personal data for a new purpose, providing the legal basis for doing so.

9. GENERAL

9.1 You may not transfer any of your rights under this Privacy Policy to any other person. We may transfer our rights under this Privacy Policy where we reasonably believe your rights will not be affected.

9.2 If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Policy will not be affected.

9.3 Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

9.4 This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

10. CHANGES TO THIS PRIVACY POLICY

Tax Pro Group Limited reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Privacy Policy on your first use of the Website following the alterations.  
   
You may contact Tax Pro Group Limited by email at hello@taxpro.co.uk.